"It’s your tone,” my wife said to me after I apologized. What did she mean? She didn’t feel like I meant it when I said it. “Ugh,” I thought to myself. I did mean it, but it doesn’t really help much if she doesn’t believe it. What’s the problem here?

I am not a huge fan of Disneyland and Disneyworld. My wife and kids love them, but I hate long lines and just don’t love rollercoasters and their other rides (largely because I don’t feel great after and it takes me a while to recover). But I do admire how Disney runs

Shortly after being named Disney’s CEO, Bob Iger negotiated peace with then disgruntled and former board member Roy Disney (Walt’s nephew). Roy had just sued Disney over Iger’s selection, and it easily could have derailed Iger’s effort to lead Disney in a bold new direction.

The personal threats, vitriol and escalatory social media tantrums flying between former bromance buddies Elon Musk and Donald Trump last week – and their apparent truce this week – got me thinking about how friends should effectively communicate and negotiate with each other.

I recently finished tennis superstar Jimmy Connors' autobiography The Outsider and it contained some great lessons applicable to negotiations (and life)...

I’ve always enjoyed escaping into the fantasy worlds of novels and series like The Lord of the Rings, Game of Thrones, Harry Potter, and..

The major deal points for the sale of my client’s company were set. But we still needed to negotiate terms and conditions (Ts and Cs)...

Learn the art of negotiation with 10 Keys to Negotiating Contract Terms (P2). Discover tactics to handle tricky counterparts and seal the...

The bread and butter of a corporate/transactional lawyer’s professional life involves negotiating contract terms and conditions (“Ts & Cs”).

I recently contacted a landscape designer to get a bid on our backyard and he came out to explore our thoughts. After checking everything...

How long has it been since you were speaking with a colleague and they glanced at their phone to check a text, notification or email?

No one is perfect. And everyone makes mistakes. Sometimes these mistakes are minor, but other times we really mess up. It’s human...

I have an average memory. But I’m always looking to improve. So, when my son suggested I read Joshua Foer’s New York Times bestseller...

Several recent negotiation training attendees asked me how negotiations differ when you’re across the table from a company or individual...

“Here’s the problem,” this consulting client in procurement told me years ago. “We’ve worked with this software company for a long time...

“I don’t like it when procurement gets involved and takes over from our client in the General Counsel’s office,” this large law firm...

WNBA number 1 draft pick and college superstar Caitlin Clark recently agreed to a Nike endorsement deal that pays her $28 million over 8...

I have coached and trained over 50,000 sales professionals in negotiation since I started in this business 25 years ago. Many have achieved

Find out who typically negotiates. The Internet has empowered consumers with incredible information, including who will negotiate...

Last week, I recommended two strategies in negotiating with home repair professionals: 1) research the market and check references, and...