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Three Common Sales Negotiation Mistakes
I have coached and trained over 50,000 sales professionals in negotiation since I started in this business 25 years ago. Many have achieved


4 Retail Store Negotiation Tips
Find out who typically negotiates.
The Internet has empowered consumers with incredible information, including who will negotiate...


Negotiation Strategies with Plumbers and Other Contractors Part 2
Last week, I recommended two strategies in negotiating with home repair professionals: 1) research the market and check references, and...


Similarities in Poker and Negotiations
I’ve always enjoyed poker, in part due to its similarities to negotiation: strategy, bluffing, reading others’ intentions, significant...


Negotiation Strategies with Plumbers and Other Contractors - Part 1
I’m not much of a handyman. In fact, my father-in-law warns me all the time to stop overtightening everything. And he watches me with an...


Evaluating Blue Chips vs. Bargaining Chips
“Pay extra attention to the minutiae and ensure you fully understand every term and condition,” this senior partner told me when I was a...


Advantages to Taking a Break in Negotiations
“I just bought us 48 hours,” star lawyer Harvey Specter told his understudy in the USA Network legal drama series Suits. He said this...


Limited Authority Responses
“I would love to do the deal, but I just don’t have the authority.” I can’t count how many times I have heard this in a negotiation.


Ben Franklin’s Masterful Negotiation Lessons – Part II
Founding Father George Washington has his famous cherry tree story about his honesty (which ironically was untrue). But Founding Father...


Mistakes in Negotiations
I have always been intensely competitive – in sports, business and in negotiations. It’s a strength and weakness. I remember losing a...


Ben Franklin’s Masterful Negotiation Lessons – Part I
NOTES ON NEGOTIATION Written by Marty Latz, Latz Negotiation Institute Without Founding Father Benjamin Franklin’s extraordinary...


Knowledge is Power!
I recently read mega movie star and former California Governor and Mr. Universe Arnold Schwarzenegger’s book “Be Useful: Seven Tools for...


Negotiating with Monkeys
I am unaware of any research into the negotiating habits of monkeys. But the monkeys in Bali do negotiate – at least with humans...


Top 3 CME Seminars of 2023
Mediators bring specialized expertise in conflict resolution, enabling them to address a wide array of legal issues, from family disputes...


Surprises Can Be Opportunities!
I’m a planner, as a core element of what I teach involves creating Strategic Negotiation Plans based on the experts’ proven research.


The Power of Pattern Bargaining
I remember taking a labor history course in college years ago that opened my eyes to the hostile and contentious record of union-management


3 Tips for Negotiating with Medical Professionals
My Dad was recovering from emergency surgery to his abdominal area about 8 years ago when one of the hospital’s physicians told us that...


Negotiation Lessons from Korea’s “Nunchi”
Do you know the Korean concept of “nunchi” and how it can help transform a good negotiator to a great negotiator? I didn’t – until I read...


Above & Beyond: Developing Customer Loyalty
“I got the call Friday afternoon. They were desperate. A crisis at their hotel put them in a real bind – and they needed all their sheets...


Little Things Like a Handshake Can Make a Big Difference in Negotiations
I met my wife over 20 years ago when one of my former law students introduced us. When I learned she grew up in Wisconsin, I immediately...
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